Vetchtein Law
This Acceptable Use Policy (the “Policy”) governs your access to and use of the website, platforms, communication tools, and related technologies operated by Vetchtein Law (the “Firm,” “we,” “us,” or “our”), including any messaging, chat, intake, SMS, voice, or other communication services made available through our website or related systems (collectively, the “Services”).
The examples described in this Policy are not exhaustive.
We reserve the right to suspend, restrict, or terminate your access to the Services if, in our sole judgment, you violate this Policy or assist or enable others to do so.
We may modify this Policy from time to time by posting a revised version on our website. Continued use of the Services constitutes acceptance of the most recent version.
1. General Principles
The Services are intended to facilitate lawful, professional communication between potential clients, existing clients, and our Firm.
All communications originating from or sent through the Services, including but not limited to SMS, MMS, webchat, contact forms, voice communications, and similar channels, must comply with:
Applicable federal, state, and local laws
Telecommunications regulations
Consumer protection standards
Professional responsibility rules governing attorneys
Users may not use the Services in a manner that interferes with lawful communications, circumvents safeguards, or undermines the integrity of the Firm’s operations.
2. Consent Requirements for Communications
A. Standard Consent Requirements
Before sending the first message to an individual through our systems, you must have obtained that individual’s prior consent to receive communications of that nature.
Consent must:
Clearly inform the individual of the type of messages they will receive
Be documented (e.g., signed form, electronic submission timestamp, recorded opt-in)
Be retained in accordance with applicable laws and best practices
If a message is not sent within a reasonable time after consent is obtained, reconfirmation of consent may be required.
Consent:
Applies only to the specific sender and specific purpose
Cannot be purchased, sold, transferred, or assumed
Does not constitute blanket permission for unrelated communications
B. Limited Alternative Consent Scenarios
Consent may be implied in the following limited situations:
Individual-Initiated Contact
If an individual initiates communication (e.g., sends a text requesting information), you may respond within the scope of that conversation. Consent extends only to that specific exchange.Informational Communications Based on Prior Relationship
Informational messages may be sent when:The individual previously provided their contact information;
The communication relates directly to a triggered action (e.g., appointment scheduling, case updates, document confirmation);
The message is non-promotional.
Such communications may not promote services, solicit business, or advocate unrelated matters without separate consent.
C. Ongoing Communications
If communications are ongoing, recipients must be:
Clearly reminded of how to unsubscribe
Given control over frequency preferences
Allowed to reconfirm or revoke consent in accordance with applicable law
3. Sender Identification
Every initial communication must clearly identify:
Vetchtein Law as the sender
The purpose of the communication
Follow-up messages within an established conversation may omit repetitive identification, provided clarity remains.
4. Opt-Out Requirements
The first communication must include clear opt-out instructions, such as:
“Reply STOP to unsubscribe.”
Recipients must be able to revoke consent at any time using standard opt-out keywords (e.g., STOP, STOPALL, UNSUBSCRIBE, QUIT).
Upon receiving an opt-out request:
One confirmation message may be sent
No further communications may be sent unless new consent is obtained
5. Prohibited Content and Activities
You may not use the Services to transmit, promote, or facilitate content involving:
A. Unsolicited Advertising or Spam
Messages sent without proper consent, including bulk solicitations or misleading promotions.
B. Illegal, Fraudulent, or Harmful Activity
Including but not limited to:
Fraudulent schemes
Phishing or identity theft
Financial scams
Unauthorized legal representation
False claims regarding legal outcomes
C. Exploitative or Criminal Content
Including child exploitation, trafficking, or other criminal conduct.
D. Regulated or Restricted Industries
Including but not limited to:
Illegal drugs or unlicensed pharmaceuticals
Gambling
Firearms trafficking
Cryptocurrency fraud schemes
E. Infringing Content
Material that violates intellectual property rights, privacy rights, or proprietary rights.
F. Offensive or Abusive Content
Harassment, threats, defamatory statements, obscenity, or invasion of privacy.
G. Malicious Technology
Viruses, malware, spyware, or any code intended to damage or infiltrate systems.
H. Evasive Practices
Content or formatting designed to bypass detection systems, including:
Deliberate misspellings to evade filters
Non-standard opt-out language
Snowshoe messaging (spreading identical messages across multiple numbers)
Use of shared public URL shorteners to obscure links
6. Identity and Integrity
You may not:
Impersonate Vetchtein Law, its attorneys, staff, or affiliates
Alter message headers or falsify origin information
Create misleading sender identities
Use automated bots to generate spam or fraudulent communications
7. Technical Restrictions
You may not:
Reverse engineer, decompile, or disassemble the Services
Circumvent security controls or rate limits
Remove proprietary notices
Attempt unauthorized access to systems, data, or networks
8. Monitoring and Enforcement
We reserve the right, but not the obligation, to:
Monitor communications sent through the Services
Investigate suspected violations
Suspend or terminate access
Remove content
Report unlawful activity to law enforcement or regulators
We may disclose relevant user information where required by law or necessary to investigate violations.
9. Reporting Violations
If you become aware of a violation of this Policy, you must promptly notify Vetchtein Law and cooperate in remedial actions.
10. No Attorney–Client Relationship
Use of the Services, including submission of forms or messages, does not create an attorney–client relationship unless and until a formal engagement agreement is executed.
If you have questions regarding this Acceptable Use Policy, please contact:
Vetchtein Law
Through the contact information listed on our official website.
